Privacy Policy

1. Introduction

AI Biz Voice ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice receptionist service.

By using our service, you agree to the collection and use of information in accordance with this policy.

2. Data Collection

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number)
• Business information (company name, industry, employee count)
• Call recordings and transcripts
• Calendar integration data (when you connect Google Calendar)
• Payment information (processed securely through third-party providers)

We also automatically collect certain information about your device and usage patterns, including IP address, browser type, and service usage statistics.

3. How We Use Your Data

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues

5. Google Calendar Integration

When you connect your Google Calendar, we access your calendar events to:

• Display your calendar events in our dashboard
• Schedule appointments during AI-assisted calls
• Check availability for booking

We only access calendar data necessary for these functions. Your calendar data is encrypted and stored securely. You can revoke access at any time through your Google account settings or by disconnecting the integration in our dashboard.

6. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing your personal information

To exercise these rights, please contact us at the email address provided below.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

We use encryption, secure authentication, and regular security audits to safeguard your data.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our service, you consent to the transfer of your information to our facilities and those third parties with whom we share it as described in this policy.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Compliance

This Privacy Policy is designed to comply with:

• General Data Protection Regulation (GDPR) - European Union
• California Consumer Privacy Act (CCPA) - California, USA
• Other applicable data protection laws